The resources that we mine contribute to the growth of our communities and nations. The natural resource sector has the potential to generate millions and millions of jobs and that is the key to accelerate the growth and development of India.
India's current regulatory framework is pushing towards a sustainable natural resources industry that will ensure that there is a stable economic model at work, assurance of resources for future generations, well-being of the communities around the operations and overall making natural resources an integral part of the economy. With the current reforms push and an investor friendly regime, a company like us which has capabilities across mining, smelting, refining and several distribution channels is instrumental in creating hundred thousand of direct and indirect employment.
Our business strategy is about ensuring that growth is maximised in a way that is both sustainable and responsive. The four core pillars - Responsible stewardship, Building Strong Relationships, Adding & Sharing Values and Strategic Communication are designed to support the long term development, ensuring long lasting relationship and providing superior returns to all our stakeholders.
Alongside delivering high-quality assets and low-cost operations, our Sustainable Development Model is integral to Vedanta's core business strategy and helps us conduct our business in line with our values of Trust, Entrepreneurship, Innovation, Excellence, Integrity, Respect and Care. The details related to our model and framework are available in the sustainability section of the report.
This year we have delivered long-term social and economic benefits to our stakeholders. We engage in skill development and nation building, and have invested in delivering wider value over the last 30 years, not because it is the right thing to do but because it gains us a 'Licence to Operate', building resilience to risk, and enhancing our reputation as a responsible company.
In pursuance of its commitment to responsible business, the Company has prepared this Business Responsibility Report for its standalone divisions- Copper, Aluminium, Iron Ore and Power. These include obligations on business to respect the environment, promote the well-being of employees and to respect the interests of all stakeholders, particularly the disadvantaged and vulnerable. The report complement the work we are already undertaking across the Group and should be read in conjunction with the Vedanta SD report.
Vedanta Sustainability Assurance Programme (VSAP) is our internal sustainability risk management tool to ensure compliance with framework.
During the year, the Company has spent ₹ 160 Crore in various CSR projects and initiatives undertaken by the Company.
a) Details of the Director/Director responsible for implementation of the BR policy/policies
b) Details of the BR head
All the sustainability policies of the Company are based on the Vedanta Sustainable Development Framework, which are aligned with the IFC guidelines, ICMM, OECD and UNGC principles
Indicate the frequency with which the Board of Directors, Committee of the Board or CEO to assess the BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 year.
The CSR committee of the board meets every six months to assess all aspects of the BR performance. Additionally, the Sustainability Committee of Vedanta Resources meets every quarter and is responsible on all aspects of sustainable development across the Group. Both committee's are chaired by the Senior Independent Directors.
Does the Company publish a BR or a Sustainability Report? What is the hyperlink for viewing this report? How frequently it is published?
Sustainability and BRR performance is detailed out in the Vedanta Limited - Annual Report however for further detailing on management approach and Sustainability KPI's as per GRI G4 framework is detailed out in Vedanta Resources Plc.- Sustainable Development Report 2015-16. The report gets published on an annual basis.
The Vedanta limited CSR committee oversees the Company's Social license to operate approach and engagement on community development as defined under the Companies Act.
At Vedanta we feel that our Company's reputation is its most valuable asset. How we conduct ourselves day to day with each other, our customers, our shareholders, our competitors, our neighboring communities and our suppliers forms the basis of our reputation as an ethical company.
We have an established Code of Conduct and Business Ethics, Whistle Blower Policy, and Supplier Code of Conduct. These documents are underpinned by a Vedanta Sustainable Development Framework - policies and standards. The Code, policies and standards communicate our zero tolerance approach to ethical violations, and communicate our commitment and requirement for legal compliance and ethical good practice.
To ensure that all employees are wellversed with our Code, mandatory training is provided for new recruits, and refresher workshops for anti-corruption policies and procedures are conducted for relevant all employees. This year we provided training on our Code of Business Conduct and Ethics to all our employees.
The Vedanta limited CSR committee oversees the Company's Social license to operate approach and engagement on community development as defined under the Companies Act.
1. Does the policy relating to ethics, bribery and corruption cover only the company? Yes/No. Does it extend to the Group/Joint Ventures/Suppliers/ Contractors/NGOs/Others?
Our Business Code of Conduct and Ethics informs our approach to sustainability and how we conduct ourselves day to day – with each other, our customers, our shareholders, our competitors, our employees, our neighboring communities, our host government and our suppliers and contractors.
The Code provides guidelines for our business to be consistent with the highest standards of business ethics and is intended to assist all employees in meeting the high standards of personal and professional integrity that the Group requires of them, with strict adherence to the provisions of the Code, a condition of employment. It covers: Legal Compliance (including Human Rights), Health, Safety and Environment, Insider Trading, Competition and Fair Dealing, Conflicts of Interest, Gifts and Entertainment, Protection and Use of Company Assets, Information Management, External Communications and Corporate Social Responsibility.
2. How many stakeholder complaints have been received in the past financial year and what percentage was satisfactorily resolved by the management? If so, provide details thereof, in about 50 words or so.
number, email id and a reporting portal) to anonymously report inappropriate behaviour. Between January and December 2016, there were 40 Whistleblowing cases reported, of which 22 were upheld and found correct, resulting in appropriate disciplinary actions including separation, warning, counselling and transfer against our employees, contract workforce and vendors.
As primary producers, we have limited oversight and involvement in the full lifecycle of base metal products, and the way in which downstream value-added products are produced and disposed.
Our operations have carried out significant test work on the physical and chemical characteristics of their products to ensure we understand their properties and potential impacts. Potential impacts on humans and the environment are considered when preparing MSDS updates. The MSDS information is made readily available to our customers enabling them to have a full, detailed understanding of our products and their composition. To ensure the safe handling of our products during operations and transportation, we use Material Safety Data Sheets which include information on physical and chemical aspects, health effects, and storage and disposal.
With reference to our customers, the marketing team maintains a forward looking approach in tandem with the global commodity pricing trends and customer demand assessment. Subsequently, the ISO 9001 guideline based feedback schedule is followed for obtaining feedback on a periodic basis. This feedback is accumulated for sharing in management review based on which response is generated. Customer satisfaction survey is conducted at periodic interval to understand customer feedback. The feedback accumulated through surveys is shared in management review meetings based on which appropriate response is generated to take appropriate corrective actions and to address the requirements of customers.
No incidents with reference to noncompliance with regulations and voluntary codes concerning health and safety impacts, regulations regarding product & services labelling is reported.
1. List up to 3 of your products or services whose design has incorporated social or environmental concerns, risks and/or opportunities.
We are conscious that extraction of natural resources gives rise to negative environmental impacts, from gas and particulate emissions and hazardous waste; to water extraction and landscape modification. To this end, we manage our footprint to the most stringent global standards throughout the project life cycle. This means, not simply complying with national laws, but we look at internationally-recognised standards of best practice to find new and innovative ways of protecting the environment.
Our three major products are Aluminium, Copper and Iron Ore. We make all efforts to ensure that we produce, in a safe and environmentally responsible manner. Over the years, we have constantly improved our recoveries, reduced hazardous waste generation, improved water and energy consumption and reduced our tailings to optimally use available natural resources.
ISO 14001 accreditation helps us to regularly review the environmental management system (EMS) and we have programmes in place to mitigate the identified environmental impacts of our products and services. As part of continual improvement, we planned to obtain ISO 14001 certification at all our sites and as of now 19 of our 21 operations are certified.
To ensure the safe handling of our products during operations and transportation, we use Material Safety Data Sheets which include information on physical and chemical aspects, health effects, and storage and disposal.
No incidents with reference to noncompliance with regulations and voluntary codes concerning health and safety impacts, regulations regarding product & services labelling is reported.
2. For each such product, provide the following details in respect of resource use (energy, water, raw material etc.) per unit of product(optional):
i. Reduction during sourcing/production/ distribution achieved since the previous year throughout the value chain?
Our operations exist in areas of varying degrees of water stress. Consequently, we take our water consumption and management extremely seriously. Our Group water policy commits us to recognising the social, economic and environmental value of water and the increasing global concern of water scarcity. We strive to minimise the amount of fresh water we consume by reusing as much water as possible in our processes.
We use water in mining, smelting, refining and power plant operations from sources like ground water, surface water, rainfall and the municipality. None of the natural water sources are being affected by our water withdrawal as water withdrawal in all of our operations is less than 5% of capacity of the source. Also, none of the water withdrawal sources is designated as a protected area either nationally or internationally.
Specific Water Consumption (Cubic Metre / tonne of Production)
Meeting growing energy demands while also limiting carbon emissions is a global challenge. As we are an energy intensive industry – it is important that we carefully consider our approach to energy use, including our use of technology to maximise efficiencies.
Our Energy and Carbon Policy commits our operations to adopt and maintain global best practices in carbon and energy management and to minimise greenhouse gas (GHG) emissions. We are aware of the opportunities that energy management and climate change present and understand the business case for these initiatives, which can include efficiency savings based on a combination of new technology and advancing our business processes. In order to give rigor to our energy programmes, plants are upgrading existing business management systems to allow accreditation to the energy standard ISO 50001. As of now 8 out of 19 operations are certified to ISO 50001 standard.
We are working on redefining our carbon strategy in line with the host country.
Specific Energy Consumption (Giga Joules/ tonne of Production)
Dust suppression measures on haulage roads, Sesa Iron
World Environment Day Celebration at Sterlite Copper Tuticorin
Our Energy and Carbon Policy commits our operations to adopt and maintain global best practices in carbon and energy management and to minimise greenhouse gas (GHG) emissions.
Raw materials consumed in our operations include bauxite (Vedanta Limited- Aluminium (Lanjigarh), copper ore/ concentrate (Sterlite Copper), and iron ore (Sesa Iron ore) besides associated mineral inputs, Semimanufactured and packaging material for processing and production purpose.
During the year, 4.6 mn MT of raw material, 2.2 mn MT of associated materials, and 1.9 mn MT of semi-manufactured materials were consumed.
As primary producers, we have limited control of the full lifecycle and the way in which products are produced and disposed. We are committed to ensure that the beginning of the lifecycle adheres to appropriate international commodity trading standards but the reduction and initiatives drive taken by our consumer is not tracked.
Our product movements to consumers take place through sea, rail and roadways. All safety and environmental protocols are followed and proper training is provided for handling, and material safety data sheets are issued to transporters and customers for safe usage. At material handling areas for coal and bauxite, dry fog systems are installed with proper water sprinklers, while bag filters are installed at alumina handling division. Ore transport from the mines to the loading point is carried out through trucks covered with tarpaulin to ensure no spillage and dust generation.
With respect to consumers, no information is available however for our operations as highlighted all of our subsidiary businesses have a Water and Energy Resources Management Plan in place to eliminate, minimise, mitigate and manage impacts on water resources. In FY 2015-16, total water conservation levels reached 497,960 cubic meters whereas Energy conservation reached 47,273 GJ of savings.
3. Does the company have procedures in place for sustainable sourcing (including transportation)?
i. If yes, what percentage of your inputs was sourced sustainably?
Also, provide details thereof, in about 50 words or so.
Our product movements to consumers take place through sea, rail and roadways. The environmental impacts like dust emission during transportation of ore (bauxite, alumina, iron ore, coal, lime etc.), final products and road dust etc. have been identified. All safety and environmental protocols are followed and proper training is provided for handling, and material safety data sheets are issued to transporters and customers for safe usage. At material handling areas for coal and bauxite, dry fog systems are installed with proper water sprinklers, while bag filters installed are at alumina handling division. Ore transport from the mines to the loading point is carried out through trucks covered with tarpaulin to ensure no spillage and dust generation.
We have in place a Resource Use and Waste Management Technical Standard and the supporting guidance notes which augments us to mitigate the environmental impacts of our products and process.
For the past several years, the Company has expanded mining reserve and resource through systematic exploration efforts.
4. Has the company taken any steps to procure goods and services from local & small producers, including communities surrounding their place of work? If yes, what steps have been taken to improve their capacity and capability of local and small vendors?
The Company sources its major inputs from OEMs and large national and international manufacturers. There is limited industrial activity around our operations. Going forward, we will make further efforts to increase local sourcing. Our direct & indirect employment as also our CSR activities are largely focused on the communities surrounding our operations.
5. Does the company have a mechanism to recycle products and waste? If yes what is the percentage of recycling of products and waste (separately as < 5%, 5-10%, >10%). Also, provide details thereof, in about 50 words or so.
Our primary activities are in the extraction, processing and smelting of various minerals as well as power generation using well-established processes and technologies. Our focus on best available technology helps us to produce these products using efficient energy consumption and maximum ore recovery. We have in place a Resource Use and Waste Management Technical Standard and the supporting guidance notes which augments us to mitigate the environmental impacts of our products and process.
Our main priority is to reduce both the quantity and toxicity of our waste, followed by recovery, reuse and recycling, with disposal in landfill or by incineration and the technical standard obliges our subsidiary businesses to systematically identify these opportunities wherever practicable.
In 2015-16, 1.07 mn MT of slag were used in various useful applications rather than being deposited in landfill which is 117% of quantity our operations generated during the period. This included the use in road construction, land leveling and in the abrasive and cement industries. Nearly 2.7 mn MT of fly ash from our power plants was sent to nearby cement and brick manufacturing units together with land leveling; 1.21 mn MT of Gypsum from our Sterlite Copper Tuticorin plant was utilised in road construction and brick manufacturing. In total, 5 mn MT (58%) of non-hazardous waste generated was recycled / reused into gainful applications.
Over the period our experts worked hard on innovations to turn waste into new, efficient products - like the world's first cement-free concrete made from waste fly ash in Aluminum - Lanjigarh, and Sterlite Copper's answer to turning hazardous smelter waste into Gypsum used by the cement industry and on our own site roads.
Our employees are our key asset and our growth and success are attributable to them. Our people strategy is founded on this belief and is designed to recruit, develop and retain the talented workforce that run our businesses.
We are committed to providing our employees with a safe and healthy work Environment. Through a high degree of engagement and empowerment we enable them to realise their full potential, creating a high performance work culture.
We continue to attract talent from top engineering institutes, business schools and graduate colleges. This is an important step in sourcing a strong talent pipeline for the future. We also focus on effectively utilising and grooming talent by appropriately rotating them across businesses for experience in new roles and to prepare them to take up various key positions in the future. In particular, this year, due to volatile market conditions and owing to disruptions in our business, we have redeployed and optimised appropriate resources to other businesses.
1. Please indicate the Total number of employees.
All of our management activities are designed to recruit develop and retain a talented workforce. We are committed to hiring the right person for the right job, and expect all decisions relating to employee development and progression to be based on proper evaluation directly related to work performance.
Total number of employees by gender and employment term
Fire Safety exhibition at Jharsuguda.
Stepathalon: Walk with Sterlite Copper CEO
We are committed to providing our employees with a safe and healthy work environment. Through a high degree of engagement and empowerment we enable them to realise their full potential, creating a high performance work culture.
2. Please indicate the Total number of employees hired on temporary/ contractual/casual basis.
3. Please indicate the Number of permanent women employees.
Our recruitment, remuneration and promotion policies and procedures are designed to avoid all forms of discrimination and ensure equal opportunity, regardless of race, nationality, religion, gender, age, sexual orientation, disability, political opinion, or any other basis.
We had 579 women employees as on March 31, 2016.
4. Please indicate the Number of permanent employees with disabilities
Separate list is not available
5. Do you have an employee association that is recognised by management?
All units have a safety committee, with representation from the management and unionised worker which covers the entire workforce working at site. The total workforce vary significantly based on the operations and are generally specified in collective contractual agreements. The committee meets on a regular basis to advice on occupational health and safety improvement. In case of operations there are no unions, 100% of total workforce is represented in formal joint management –worker health and safety committee. We have collective bargaining agreements with our non-supervisory staff at our Sesa Iron operations.
In case of operations there are no unions, 100% of total workforce is represented in formal joint management – worker health and safety committee. We have collective bargaining agreements with our non-supervisory staff at our Sesa Iron operations.
6. What percentage of your permanent employees is members of this recognised employee association?
7. Please indicate the Number of complaints relating to child labour, forced labour, involuntary labour, sexual harassment in the last financial year and pending, as on the end of the financial year.
8. What percentage of your under mentioned employees were given safety & skill up-gradation training in the last year?
All our subsidiaries run robust on-site training programmes for both employees and contract workforce (induction and job-based) appropriate to the site's operations and contextual needs based on the linguistic and literacy skills of local employees and contractors.
During the reporting year, 212,789 manhours of safety training were delivered to our employees and contractors on subjects including working at heights, permit to work, job safety analysis, first aid, incident reporting, behaviour-based training Fall off Ground (FOG).
In total 220,134 person-hours (24,896 Employee's and 195,237 Contract workforce) of HSE training was provided to employees and contract workforce.
We stand by our principle of transparent dialogue and believe that anyone should be able to voice their opinions; that they should be listened to; and that they can expect a considered and constructive response. This is the basis for connecting with others and building strong relationships.
To illustrate the importance we place on this, we have added Strategic Communications as a fourth pillar in our Sustainable Development Model. This reflects the emphasis we place on partnership working and also global trends of consumerism in emerging markets, meaning that more people than ever have an interest in commodity production.
The approach we take to connect with different stakeholders is guided by our Stakeholder Engagement Technical Standard. All of our operations run their own stakeholder identification and analysis process. As part of this, they identify potential stakeholder representatives who act as a channel for the receipt and dissemination of information.
In addition, our sites identify individuals and groups who may be additionally affected by operations due to their disadvantaged or otherwise vulnerable status. Ways in which stakeholders may be affected and the extent of both actual and perceived impacts are identified and recorded against each group. Using the information gathered, we then determine with the stakeholders themselves the level of communication and consultation that is appropriate. From this, Stakeholder Engagement Plans (SEPs) are developed and continuously updated as circumstances develop on-site.
1. Has the company mapped its internal and external stakeholders? Yes/No
In order to engage effectively and understand the distinct requirements of our various stakeholders, the business has identified seven key groups as having significant interest in our operations: Employees, Shareholders, Lenders, Host Governments, Communities, Civil society and Industry.
We effectively engage with our stakeholders by understanding their key concerns and opinions and our materiality process has been an important aspect of our approach to achieving this understanding.
2. Out of the above, has the company identified the disadvantaged, vulnerable & marginalised stakeholders.
Identification of the disadvantaged, vulnerable and marginalised stakeholders is an ongoing process. In particular, for any new proposed project or expansion, we map and engage with all such stakeholders on a proactive basis. Further at all our location we have stakeholder management and grievance mechanism in place.
Plant nursery at Sesa Iron Ore operations
World environment day celebration at Jharsuguda
Our Vedanta Limited Aluminium (Lanjigarh and Jharsuguda), Sterlite Copper- Tuticorin and Silvassa, and Sesa Pig Iron division are ISO 50001 certified.
4. Has the company undertaken any other initiatives on - clean technology, energy efficiency, renewable energy, etc. Y/N. If yes, please give hyperlink for web page etc.
We focus on energy consumption reduction through various in-process innovations and adoption of best practices like machine productivity and improving throughput to reduce specific energy consumption.
Our Vedanta Limited - Jharsuguda unit implemented advanced technology for smelting which helped to save significant amount of energy through activities / initiatives like Reduction HFO Consumption by flue wall replacement, reduction in process variance, Reduction in auxiliary energy consumption by optimising ID fan power, compressed air use, and other improvements like pump house energy reduction etc. and Process optimisation.
5. Are the Emissions/Waste generated by the company within the permissible limits given by CPCB/SPCB for the financial year being reported?
Yes, emissions/waste generated by the Company is monitored on monthly basis and are within the limits prescribed by CPCB/SPCB. All sites are regularly monitored for emission. Ambient air quality including noise is monitored monthly and meets the National Ambient Air Quality standards, Nov 2009.
All the emissions are being monitored on regular basis as per the Environment Clearance, Consent to Operate and standards prescribed by CPCB and SPCB further in our operations all waste are being stored at earmarked places and timely disposed through the approved registered recyclers as per Hazardous waste rule 2008 and its amendments.
6. Number of show cause/ legal notices received from CPCB/SPCB which are pending (i.e. not resolved to satisfaction) as on end of Financial Year.
At Vedanta, we believe we should proactively promote the development, public policies and regulatory frameworks that support a fair and competitive environment. Being a major contributor in the social and economic development of the communities in which we operate, we advocate policies that promote sustainability and value creation for all stakeholders.
Our engagement with host governments is multifaceted and incorporates all aspects of our business, from resource licensing rounds, contributions to debates around the mining and resources industry and development planning. We look to leverage and contribute our understanding of current business dynamics to anticipate the future needs of our stakeholders, and actively seek out measures that further the interest of the sector and our host countries of the operation. Our Senior Leadership Team regularly contribute and communicate their experience, perspectives, outlook and good practice expectations for the sector and sustainable development.
We have clearly established the good practice objectives that guide our collaboration and approach to policy advocacy. Those objectives include: building enduring and collaborative relationships with government to support shaping public policies for growth and sustainable development of natural resources, in particular for those in which we operate – iron-ore, copper, aluminium & commercial power.
Our engagement with host governments is multifaceted and incorporates all aspects of our business, from resource licensing rounds, contributions to debates around the mining and resources industry and development planning.
1. Is your company a member of any trade and chamber or association? If Yes, Name only those major ones that your business deals with:
We are a member of the TERI, WBCSD, CII, IBBI, ASSOCHAM and others with whom we are working on various sustainable development programmes/ frameworks. Some of our business and subsidiary companies are members of trade and industry bodies like the Federation of Indian Mining Industries, Confederation of Indian Industries, Indian Institute of Metal, Federation of Indian Chambers of Commerce & Industry and The Energy Resources Institute, India, where they actively participate in there Management Committees.
2. Have you advocated/lobbied through above associations for the advancement or improvement of public good? Yes/No; if yes specify the broad areas (drop box: Governance and Administration, Economic Reforms, Inclusive Development Policies, Energy security, Water, Food Security, Sustainable Business Principles, Others)
Vedanta Limited believes in promoting public policies and regulatory framework that serve the common good of the society.
More specifically, in India, we believe the phenomenal geology, skilled workforce. Simple and transparent progressive policies create significant opportunities for poverty eradication and employment creation, should relevant stakeholders be willing to explore the full potential of the natural resources sector and open up the sector to attract investment. We are therefore working to directly and indirectly support government authorities to catalyse sustainable development of the sector. For example, in recent years, we have worked with the national authorities on various campaigns like "Make In India", Resumption of Mining in Goa, Reduction of Iron Ore Export duty etc.
We are clear that the communities in and around our operations should get a fair share of the benefits, whether those are through employment, trade and enhanced infrastructure, or greater empowerment to voice opinions.
Our community investment strategy focuses on health, education, livelihoods and environment. In 2015-16, we invested ₹ 160 Crore (in total), or ₹ 21.58 Crore (on standalone basis), benefiting around neighbouring community through building hospitals, schools and infrastructure, developing employability skills, and engaging in community programmes. Our priority over the year was supporting rural livelihoods.
Consistent with our Sustainable Development Model of drawing on global best practice, our community investment approach is evaluated against the UN Millennium Development Goals (now Sustainable Development Goals) and tends to follow a Public-Private-People- Partnership (4P's) structure, in line with our goal of co-creation and handing ownership to communities as early as possible. We are working towards strengthening our approach and contributions towards Sustainable Development Goals.
1. Does the company have specified programmes/initiatives/projects in pursuit of the policy related to Principle 8? If yes details thereof.
As a responsible corporate citizen, the Company focuses on community development through its CSR activities.
In order to maximise the outcomes and impacts that the business can have, we focus on seven key areas through our community investment activities, which we outline below. These have been chosen as a response to both local need and direction from international development frameworks such as the UN Millennium Development Goals.
Dust suppression measures on haulage roads, Sesa Iron
Sesa Technical School, Sesa Iron Ore, Goa
We have worked with the national authorities on various campaigns like "Make In India", Resumption of Mining in Goa, Reduction of Iron Ore Export duty etc.
Our activities include the delivery of medical infrastructure such as the hospitals we run across the Group. Our hospitals are supported by medical outreach services, which include mobile health vans and medical outposts to enable isolated rural communities' access to medical services.
Our work with children's education is targeted at the pre-school level, particularly through our VBCA Project – Integrated Child Development Scheme (ICDS). ICDS is a centrally sponsored scheme of the Government of India aimed at providing services to pre-school children in rural, tribal and slum areas in an integrated manner so as to ensure their proper growth and development. In addition to pre-school support, we also support a mid-day meal programme through centralised kitchens, aimed at improving the health status of children from Class I to VIII in Government-aided schools as well as encouraging regular attendance at school.
Education about yield improvements and moving production into cash crops has been a particular focus to assist farmers in maximising their returns. For example, we have assisted farmers in gaining access to high-yield seeds and fertilisers, soil testing, watershed management and cultivation. As well as working with communities to increase the financial value of their production, we have undertaken education programmes around innovative technology, which offer multiple benefits.
Development theory supports the conclusion that women are critical to improving livelihoods and the quality of life of their communities. We are able to assist in creating sustainable development through supporting initiatives that have women's empowerment at their heart.
In addition to bringing women together in collaborative forums, the Group dynamics and collective spirit creates informal structures of support helping to create sustainable small businesses as well as enhancing the bargaining power of members.
Operating in rural developing communities means that these areas often lack basic amenities and infrastructure. Our engagement in infrastructure development programmes is crucial to ensuring that the business is able to operate effectively and efficiently, with the dual benefit of improving the infrastructure of our surrounding local communities.
Our initiatives enable the planning and development of infrastructure to improve the lives of communities surrounding our operations, for example creating several community welfare assets, which include building roads, community centers, wells, classrooms and drainage network across the areas of operation.
Restoring and improving natural systems is key to our bio-investment programme. They help not only to improve the biological balance of the locality but also to reduce rural poverty.
As part of our bio-investment initiatives, the leftover food waste is converted into organic manure through the organic waste converter plant at Mid-Day-Meal kitchens. Other initiatives that we have been involved in include: watershed management, social forestry, cattle breed improvement and cash crop farming.
Our objective is to facilitate the development of long-term change that allows benefits to local rural communities based on their needs and develops our relationship with the community through our Integrated Village Development Programme (IVDP)
The Integrated Village Development Programme (IVDP) core objective is enabling the holistic development of villages surrounding our operations. Under the IVDP, villages are identified for assistance by a number of indicators including limited infrastructure, low literacy rates, the level of government services available and the availability of healthcare and education services. When a village is identified, we work with NGOs and Government authorities, in collaboration with the village to prepare an integrated development plan. The plan usually results in the development of infrastructure, including health and education support, along with environmental planning and the implementation of sustainable livelihoods programmes. From commencement of the IVDP to handover, the process takes between 3-5 years.
The Company is undertaking many CSR projects which support inclusive growth and equitable development, out of which key ones are included below:
Our engagement in infrastructure development programmes is crucial to ensuring that the business is able to operate effectively and efficiently, with the dual benefit of improving the infrastructure of our surrounding local communities.
Promoting welfare activities for child and women
Promoting technical education and creating employable youth in the state of Goa
Centralised kitchen in Lanjigarh to provide hot nutritious meal to children to students enrolled in primary and secondary schools and check drop out of tribal children.
Addresses the challenge of limited opportunities to tribal youth and provide life skills to create employability
Targeted intervention to reduce dropout rate of girl child in our operational areas, promoting awareness on gender issues in the community
Employable skills for rural youth with focus on industrial disciplines to create a talent pool of skilled workforce
Federation of women entrepreneurs to run create micro enterprises and promote savings, entrepreneurship and increase women participation in decision making
Last mile delivery of primary healthcare in areas where health infrastructure is missing and promoting well being in rural communities.
2. Are the programmes/projects undertaken through in-house team/ own foundation/external NGO/ government structures/any other organisation?
We engage with NGO's, government bodies and other third party agencies along with our own teams to ensure that we achieve success in effectively translating our vision of promoting inclusive growth successfully.
3. Have you done any impact assessment of your initiative?
Yes, the same is done internally and also at times with external agencies at periodical intervals.
4. What is your company's direct contribution to community development projects- Amount in INR and the details of the projects undertaken.
The total amount spent on all CSR activities and projects during the FY 2014-15 was ₹ 21.58 Crore
5. Have you taken steps to ensure that this community development initiative is successfully adopted by the community? Please explain in 50 words, or so.
Our community activity is delivered at a local, regional, and state/national level to ensure that the business is able to effectively maximise its impact in facilitating socio-economic development. The majorities of our initiatives are carried out in collaboration with community organisations and are developed in partnership, utilising a needs-based approach to community investment, underpinned by the use of the 'Public- Private-People-Partnership' (4Ps) model.
Fundamentally, we work to help communities identify their priorities through externally delivered needs assessment programmes and then work closely with them to design programmes that seek to make progress towards meeting these.
Our growth and success are directly linked with/to and co-dependent on the success of our customers, who are predominantly large industrial downstream producers with whom we deal directly. We understand that meeting customer expectations is crucial to the growth of our business, particularly when we have such a significant presence in the market. We are therefore committed to ensuring that our raw materials meet the required London Metal Exchange (LME) standards for entering the commodity market.
Our subsidiaries have defined systems and practices in place to understand and meet customer expectations. We constantly engage with customers through our marketing and customer service personnel. All our activities are focused on ensuring our customers' needs are met in an appropriate and timely manner.
Honouring our contract obligations on price, quality and quantity is crucial to building the business' credibility with customers. We sell our commodities on price circulars that are linked to the commodity index, ensuring a clear and transparent process. Alongside the timely delivery of our products, their quality must be assured and in compliance with agreed technical standards, with the certification of all deliveries vital for ensuring that customers trust the product and that its quality has been verified. Assistance is also provided to customers both by our internal experts and by international consultant visits, together with workshops and seminars on technical issues and product development for first use.
1. What percentage of customer complaints/consumer cases are pending as on the end of financial year.
No complaints pending at the end of FY 2014-15.
Celebration of International Women Day at Sterlite Copper
Employee checking the packaging and safety data sheets before dispatch, Jharsuguda
The majorities of our initiatives are carried out in collaboration with community organisations and are developed in partnership, utilising a needsbased approach to community investment, underpinned by the use of the 'Public- Private-People- Partnership' (4Ps) model.
Feedback is a continuous process at our operations and we leverage feedback for continual improvement in product and service quality, for benchmarking ourselves with industry standards and identifying scope and future opportunities to increase stakeholder value. BUSINESS RESPONSIBILITY REPORT
2. Does the company display product information on the product label, over and above what is mandated as per local laws? Yes/No/N.A. /Remarks (additional information)
Yes. Our copper cathodes, aluminium are all internationally known brands registered with the LME (London Metal Exchange). LME standards signify highest product quality, uniform physical characteristics and consistency of products. Our products meet all necessary and benchmark national and global regulations, standards and guidelines. This re-emphasizes our capability and commitment to meet worldclass standards. For continuous quality improvement, Quality Management Systems are in place, which comply with the ISO 9001:2008 standard requirements.
3. Is there any case filed by any stakeholder against the company regarding unfair trade practices, irresponsible advertising and/or anticompetitive behaviour during the last five years and pending as on end of financial year. If so, provide details thereof, in about 50 words or so
4. Did your company carry out any consumer survey/ consumer satisfaction trends?
Feedback is a continuous process at our operations and we leverage feedback for continual improvement in product and service quality, for benchmarking ourselves with industry standards and identifying scope and future opportunities to increase customer value.
Various approaches are used for feedback process which include frequent meets, online feedback system and customers surveys. A robust customer complaint tracking system ensures quick resolution and undisrupted operations for customers. As such no major concerns were raised by any of our customer.